At Karenalcott Satchels, we are committed to ensuring that your shopping experience is seamless, reliable, and satisfying. Our Delivery and Exchange Policy outlines everything you need to know about how we handle shipping, delivery timelines, product exchanges, and more. Please read the following sections carefully to understand your rights and our procedures.
Shipping Information: All orders placed on karenalcott.com are processed within 1-3 business days. You will receive a confirmation email once your order has been dispatched. We offer both standard and expedited shipping options at checkout. Shipping costs and delivery times will vary depending on your location and the selected shipping method.
We currently ship to most international destinations. Please note that customs and import duties may apply and are the responsibility of the customer. Any delays caused by customs clearance are beyond our control, but we are happy to assist you with tracking and updates whenever possible.
Delivery Timelines:
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Standard Shipping (Domestic): 5–7 business days
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Expedited Shipping (Domestic): 2–3 business days
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International Shipping: 7–21 business days depending on the destination
Delays due to weather, holidays, or peak seasons may affect the estimated delivery time. We advise placing your order ahead of time if you are shopping for a special occasion.
Order Tracking: Once your package is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status on the courier's website. If your tracking information has not updated within 72 hours, please contact us at [email protected].
Exchanges and Returns: We understand that sometimes a product may not meet your expectations. That’s why we offer a 14-day exchange policy from the date of delivery. If you are not satisfied with your purchase, you can request an exchange for a different item of equal value.
To be eligible for an exchange, your item must be unused, in its original packaging, and in the same condition that you received it. To initiate the process, please email us at [email protected] with your order number, the item you wish to exchange, and the reason for your request.
Please note:
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Exchanges are subject to stock availability.
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Sale items and gift cards are non-returnable and non-exchangeable.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide photos of the item and packaging so we can resolve the issue promptly. We will cover the shipping cost for the replacement item.
Non-Delivery Claims: If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate. Claims for lost packages must be made within 30 days from the shipping date. We are not responsible for packages marked as "delivered" by the carrier.
Thank you for choosing Karenalcott Satchels. We’re here to make your experience delightful from order to delivery.